Senior Desktop Engineer, Trading Floor & Front-Office Focus

Referment; New York (NY); Presencial; USD 170.000 - 210.000; Jornada completa

Descripción de la vacante

Referment is seeking a Senior Desktop/Workplace Engineer for its New York office to act as the top escalation point and own complex technology problems affecting front-office users. You will troubleshoot across endpoints, identity, connectivity and trading applications while guiding the MSP and internal teams to resolution.

The role requires seven+ years in desktop/workplace engineering, with the ability to communicate clearly to technical and business users, and to own critical incidents in a

Formación

• Seven+ years of experience in desktop, workplace, end-user or systems engineering, including Tier 3/senior escalation.
• Experience partnering with MSPs and overseeing third-party service delivery.
• Strong PowerShell scripting skills and familiarity with infrastructure-as-code concepts.
• Enterprise experience with Windows and macOS endpoints, Microsoft 365, AD/Entra ID, and device management.

Responsabilidades

• Act as the senior technology escalation point for Referment's New York office.
• Provide expert support to portfolio managers, analysts, traders and senior corporate users.
• Resolve complex issues spanning endpoints, applications, identity, connectivity and workplace technology.
• Oversee the MSP’s day-to-day delivery and ensure issues are handled to standard.
• Step in for highly complex incidents with business impact on trading activity.
• Coordinate vendors, the MSP and internal technology teams until full resolution.
• Develop automation using PowerShell and contribute to repeatable workplace engineering.
• Create and improve runbooks, knowledge articles and escalation criteria.

Conocimientos

Tier 3 support

End-user engineering

PowerShell scripting

MS 365 administration

Vendor coordination

Incident management

Herramientas

Intune

JAMF

SCCM

Active Directory

Entra ID

VPN

Descripción del empleo

Referment is seeking a Senior Desktop/Workplace Engineer for its New York office to act as the top escalation point and own complex technology problems affecting front-office users. You will troubleshoot across endpoints, identity, connectivity and trading applications while guiding the MSP and internal teams to resolution.

The role requires seven+ years in desktop/workplace engineering, with the ability to communicate clearly to technical and business users, and to own critical incidents in a