Senior TPM for AI-Driven ServiceNow Programs

JPMorganChase; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Principal Technical Program Manager in Infrastructure & Platforms, Data and Specialty Services to lead multi-faceted tech programs on the ServiceNow platform. You will drive complex initiatives, manage budgets and cross-functional teams, and align with firm objectives while navigating ambiguity and risk across global operations.

You will collaborate with stakeholders, clients and teams to deliver scalable solutions, leverage AI capabilities in planning and governance,

Qualifications

• 7+ years of experience in technical program management on large platforms.

Responsibilities

• Develop and implement strategic technical program plans across the ServiceNow platform.
• Leverage enterprise AI capabilities for planning, risk synthesis, and executive reporting.
• Build and maintain strong stakeholder relationships and governance structures.
• Identify process improvements and stay current with emerging technologies.
• Promote reuse-first, AI-assisted practices while ensuring human review and delivery standards.

Skills

Technical Program Management

Program Leadership

AI & Data Handling

Stakeholder Management

ServiceNow

Agile/Scaled Agile

Analytical Reasoning

Tools

ServiceNow

Job description

JPMorganChase is seeking a Principal Technical Program Manager in Infrastructure & Platforms, Data and Specialty Services to lead multi-faceted tech programs on the ServiceNow platform. You will drive complex initiatives, manage budgets and cross-functional teams, and align with firm objectives while navigating ambiguity and risk across global operations.

You will collaborate with stakeholders, clients and teams to deliver scalable solutions, leverage AI capabilities in planning and governance,