Senior TPM - Credit & Lending Platforms

Mercury; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Mercury Bank, N.A. is seeking a Senior Technical Program Manager for Credit and Lending to own end-to-end technology programs powering charge card and loan products. You will bridge Engineering, Product, Risk, Compliance, Treasury, and Operations to set strategy, sequence work, and ensure audit-ready shipping from day one.

This role requires prior leadership in regulated environments at scale, strong ownership, and a bias for eliminating inefficiencies through automation and robust runbooks.

Responsibilities

• Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations.
• Proactively manage sequencing, resourcing tradeoffs, and escalations. When initiatives are off-track, you identify it first and bring a recommended path forward.
• Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones
• Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system, not just fixes the symptom.
• Contribute to the overall Mercury Bank, NA technical program, collaborating with other TPMs to build a holistic view of progress and risks
• Keep a single source of truth for status, decisions, risks, and owners. Maintain a living RAID log with clear owners and impact assessments.
• Facilitate structured decision‑making by surfacing options and tradeoffs to leaders before problems escalates.
• Build and improve the operating systems that drive credit and lending product decisions: planning cycles, reviews, decision frameworks, launch readiness.
• Produce concise, predictable updates calibrated to the audience.
• Synthesize complex cross-functional information into recommendations that help executives decide and move.
• Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members without requiring a meeting to explain it.
• Function as a trusted thought partner to engineering leads, product managers, and senior leadership.
• Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign.
• Lead technical retrospective

Job description

Mercury Bank, N.A. is seeking a Senior Technical Program Manager for Credit and Lending to own end-to-end technology programs powering charge card and loan products. You will bridge Engineering, Product, Risk, Compliance, Treasury, and Operations to set strategy, sequence work, and ensure audit-ready shipping from day one.

This role requires prior leadership in regulated environments at scale, strong ownership, and a bias for eliminating inefficiencies through automation and robust runbooks.