Senior TPM – Underwriting Platform (Hybrid)

Manulife/John Hancock; Boston (MA); Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife/John Hancock in Boston seeks a Senior Technical Program Manager to drive multiple initiatives within the New Business and Underwriting Platform, translating complex requirements into actionable delivery plans.

You’ll collaborate with engineering, architecture, product, operations, security, risk, and external partners to manage scope, dependencies, and risks, ensuring on-time, high-quality outcomes aligned with regulatory and business goals.

Qualifications

• 7+ years of experience in technical program management, technology delivery, or a comparable role.
• Strong insurance industry experience, with underwriting knowledge.
• Proven success leading cross-functional technology initiatives.
• Understanding of software delivery lifecycles, architecture, and integrations.
• Ability to manage multiple initiatives with competing priorities.
• Excellent communication, coordination, and documentation skills.
• Ability to translate complex technical information into clear plans and updates.

Responsibilities

• Lead planning, prioritization, and execution across New Business and Underwriting workflows.
• Manage complex initiatives through full delivery lifecycle from planning to post-launch review.
• Define scope, objectives, milestones, and governance with stakeholders.
• Coordinate across engineering, architecture, product, operations, security, risk, and partners.
• Build integrated delivery plans with milestones, dependencies, and resources.
• Identify risks and blockers, driving mitigations and escalation when needed.
• Serve as escalation point to resolve challenges before impact.
• Facilitate planning sessions, reviews, and retrospectives with clear decisions and owners.
• Understand solution architecture, integrations, sequencing, operational readiness, and non-functional requirements.
• Manage changes to scope and delivery approaches with impact assessments.
• Establish governance and reporting for visibility into progress and risks.
• Track program performance using metrics to improve predictability and quality.
• Coordinate implementation, release, change-management, and operational-readiness activities.
• Lead post-implementation reviews and continuously improve delivery practices.

Skills

Program management experience

Insurance industry knowledge

Cross-functional leadership

Communication & stakeholder mgmt

Analytical decision-making

Job description

Manulife/John Hancock in Boston seeks a Senior Technical Program Manager to drive multiple initiatives within the New Business and Underwriting Platform, translating complex requirements into actionable delivery plans.

You’ll collaborate with engineering, architecture, product, operations, security, risk, and external partners to manage scope, dependencies, and risks, ensuring on-time, high-quality outcomes aligned with regulatory and business goals.