Senior Tier-1 CSM - East, Remote | Growth & Retention

Eltropy

Orlando (FL)

On-site

USD 125,000 - 135,000

Full time

14 days+

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Job summary

Eltropy in the United States is seeking a Tier-1 Customer Success Manager to oversee 20 high-impact financial institution customers. This role involves managing executive relationships, executing success strategies, and driving customer satisfaction through an AI-powered communications platform.

Ideal applicants will have 5+ years in customer-facing roles, preferably in B2B SaaS or FinTech. Strong analytical, communication, and problem-solving skills are vital.

The position includes travel up to 25% for strategic customer engagements, demonstrating a commitment to fostering long-term partnerships.

Qualifications

5+ years of customer-facing experience in B2B SaaS or FinTech.
Willingness to travel to customer sites up to 25%.
Customer-centric mindset with passion for customer success.
Strong analytical and problem-solving skills.
Exceptional communication and executive presence.

Responsibilities

Manage a portfolio of 20 Tier-1 accounts as trusted advisor.
Develop tailored success plans for customers.
Identify expansion and upsell opportunities.
Program-manage complex Tier-1 onboarding projects.
Track and report on key customer metrics.

Skills

Customer-facing experience

Analytical skills

Communication skills

Technical aptitude

Problem-solving skills

Collaboration

Job description

Ideal applicants will have 5+ years in customer-facing roles, preferably in B2B SaaS or FinTech. Strong analytical, communication, and problem-solving skills are vital.

The position includes travel up to 25% for strategic customer engagements, demonstrating a commitment to fostering long-term partnerships.

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