Remote Tier-1 Customer Success Manager for Banking

Eltropy; United States; Remote; USD 125,000 - 140,000; Full time

Job summary

Eltropy is seeking a Customer Success Manager to oversee a portfolio of Tier-1 financial institution clients in the Central US. This full-time remote role offers a salary of $125k to $140k. You will foster strategic relationships, drive customer engagement, and support their transformation initiatives using Eltropy's AI-powered platform.

The ideal candidate has at least 5 years of customer-facing experience, strong analytical skills, and is willing to travel. Eltropy values inclusivity and is an equal opportunity employer.

Qualifications

• 5+ years of customer-facing experience, ideally in B2B SaaS or FinTech.
• Willingness to travel up to 25% for business reviews and discussions.
• Customer-centric mindset and ability to understand business needs.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage a portfolio of 20 Tier-1 customers and drive satisfaction.
• Develop success plans to help customers achieve their goals.
• Identify upsell opportunities and collaborate with Sales team.
• Manage Tier-1 onboarding projects and drive product adoption.
• Communicate customer needs and feedback to internal teams.

Skills

Customer-facing experience

Analytical skills

Technical aptitude

Communication skills

Collaboration

Job description

Eltropy is seeking a Customer Success Manager to oversee a portfolio of Tier-1 financial institution clients in the Central US. This full-time remote role offers a salary of $125k to $140k. You will foster strategic relationships, drive customer engagement, and support their transformation initiatives using Eltropy's AI-powered platform.

The ideal candidate has at least 5 years of customer-facing experience, strong analytical skills, and is willing to travel. Eltropy values inclusivity and is an equal opportunity employer.