Senior Ticketing & Patron Experience Lead (Tessitura)

Houston Ballet; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

403(b) plan

Paid time off

Professional development

Ticket discounts

Job summary

Houston Ballet seeks an Associate Director of Ticketing Services to lead Tessitura operations, pricing strategy, and patron data analysis in support of audience development. This in-person, full-time role requires evening/weekend availability during performances in Houston, TX.

You will collaborate across Marketing, Development, Finance, Education & Community Engagement, IT, and executive leadership, driving revenue while ensuring excellent patron service and accurate reporting.

Qualifications

• 3+ years hands-on Tessitura experience.
• Experience in a large performing arts organization (ballet, opera, etc.).
• Deep knowledge of season builds, seat maps, pricing, promotions, subscriptions, and reporting.

Responsibilities

• Tessitura & Ticketing Systems: ensure accuracy of records, seat maps, pricing, subscriptions, and reports; test 120+ performances yearly.
• Cross-Department Coordination: balance Marketing growth, Development donor relations, Finance revenue targets and Community Engagement goals.
• Patron Experience: support ticket purchases, exchanges and complaints with consistent, fair handling.
• Pricing, Inventory & Revenue Strategy: assist dynamic pricing decisions balancing access and revenue.
• Complimentary Tickets, Access & Donor Support: coordinate tickets and seating for donors and partners.
• Marketing & Audience Data: track sales trends, segment audiences, support data-driven campaigns.
• Finance & Reporting: bridge Ticketing and Finance; prepare year-end reports.
• Website & Vendor Collaboration: manage Tessitura–Prospect2 integration and partner relationships.

Skills

Tessitura

Patron segmentation

CRM data analysis

Pricing strategy

Data-driven decisions

Cross-functional collaboration

Communication

Tools

Tessitura

Prospect2

Jixaw Technologies

Job description

Houston Ballet seeks an Associate Director of Ticketing Services to lead Tessitura operations, pricing strategy, and patron data analysis in support of audience development. This in-person, full-time role requires evening/weekend availability during performances in Houston, TX.

You will collaborate across Marketing, Development, Finance, Education & Community Engagement, IT, and executive leadership, driving revenue while ensuring excellent patron service and accurate reporting.