Box Office Supervisor – Ticketing & Patron Experience

Houston Ballet; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Plan

Paid Time Off

Professional Development

Discounts and Perks

Wellness Programs

Job summary

Houston Ballet in Houston, TX is seeking a Ticketing Services Associate to supervise the box office team in support of the box office and Audience Services Manager. They will assist in daily operations and front-of-house coordination during performances, with evening and weekend work aligned to the season schedule.

Responsibilities include supervising opening/closing duties, training staff, event setup, and acting as liaison with patrons and venue staff to ensure exceptional service.

Qualifications

• Minimum of 1 year of customer service
• Minimum of 1 year of Tessitura required
• Ability to objectively direct the work of others
• Ability to learn quickly
• Effective written and oral communication skills

Responsibilities

• Fulfills opening and closing duties of the Box Office as assigned: opening the ticket center, access to the safe, managing the cash drawer, securing the Box Office space after the closing shift, enforcing policy and procedures
• Support Ticketing Services Management in a supervisory position to delegate tasks to team members and disseminate Marketing department information
• Provide ongoing feedback and direction regarding workflow of the Box Office as projects are assigned
• Support Box Office Management with onboarding and training new Customer Service Representatives
• Assist in event setup and strike of marketing collateral specific to each performance or designated Houston Ballet event
• Act as a liaison between Houston Ballet, its patrons and the venue management team during performances
• Support Box Office Managers, Audience Services Manager and Marketing staff as needed in executing special projects
• Objectively address patron issues and provide resolution in compliance with Houston Ballet policies and procedures

Skills

Customer service

Communication

Leadership

Adaptability

Attention to detail

Tools

Tessitura

Job description

Houston Ballet in Houston, TX is seeking a Ticketing Services Associate to supervise the box office team in support of the box office and Audience Services Manager. They will assist in daily operations and front-of-house coordination during performances, with evening and weekend work aligned to the season schedule.

Responsibilities include supervising opening/closing duties, training staff, event setup, and acting as liaison with patrons and venue staff to ensure exceptional service.