Strategic Lead, Visitor Experience & Ticketing (Tessitura)

Spoleto Festival U.S.A.; Charleston (SC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Plan with Employer‑匹

Paid vacation days + holidays

Health Savings Account, Life & Dis

Complimentary Festival performance for

Job summary

Spoleto Festival USA in Charleston, SC, seeks an Associate Director of Visitor Experience & Ticketing to own the guest, patron, and audience experience from call center to on-site venues. Lead the ticketing and front-of-house operations, build systems, and supervise a diverse team of staff, contractors, and volunteers, while collaborating across departments.

The role requires 5+ years in box office or visitor experience, strong Tessitura know-how, budget management, and a proactive,

Qualifications

• 5+ years of progressive experience in box office, ticketing, or visitor experience
• Hands-on Tessitura experience strongly preferred, including building 100+ performances a season
• Proactive, organized, process-driven approach; you build systems where none exist
• Strong analytical skills and comfort managing budgets and revenue reporting
• Excellent communication and sound judgment handling sensitive patron, donor, and personnel matters
• Knowledge of ADA as it relates to accessible seating, entry, and patron service
• Bachelor’s degree or equivalent experience; nonprofit arts or festival experience a plus

Responsibilities

• Own the guest, patron, and audience experience across every channel: call center, box office and kiosks, online, and at Festival venues
• Set the strategy for ticketing, box office, and front-office operations as the Festival’s Tessitura subject matter expert and a super user
• Lead and motivate a team spanning full-time, seasonal, and volunteer staff
• Drive attendance, retention, and earned revenue through smart ticketing strategy and cross-department partnerships
• Build systems, processes, and training to bring consistency to a fast-growing department
• Direct merchandise fulfillment and inventory management; guide group sales and digital ticketing communications

Skills

Leadership

Analytical skills

Budgeting & revenue reporting

Excellent communication

Process-driven

Education

Bachelor’s degree or equivalent experience

Tools

Tessitura

Microsoft Office (Excel, Outlook)

Job description

Spoleto Festival USA in Charleston, SC, seeks an Associate Director of Visitor Experience & Ticketing to own the guest, patron, and audience experience from call center to on-site venues. Lead the ticketing and front-of-house operations, build systems, and supervise a diverse team of staff, contractors, and volunteers, while collaborating across departments.

The role requires 5+ years in box office or visitor experience, strong Tessitura know-how, budget management, and a proactive,