Part-time Customer Service Representative

United Against Human Trafficking; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Houston Ballet seeks a customer-focused Box Office Associate to take and fill ticket orders by phone and at the box office, explain seating and pricing, and manage Will Call. You will balance transactions via Tessitura and support box office staff during performances at multiple venues.

Ideal candidates bring strong cash handling and outstanding customer service, with the ability to work evenings and matinees and assist with special projects in the Center for Dance.

Qualifications

• Experience in ticket sales and customer service is required.
• Ability to explain seating, pricing, fees, and parking options is preferred.
• Experience handling cash, checks, and credit card transactions accurately.

Responsibilities

• Take and fill ticket orders for telephone and box office purchases.
• Explain seating, prices, fees, sections, and parking options.
• Provide information on subscription packages and ballet details to patrons.
• Process orders through Tessitura and balance end-of-day transactions.
• Assist box office managers and staff on special projects.

Skills

Customer service

Cash handling

Box office operations

Tessitura experience

Tools

Tessitura

Job description

Come work with us at Houston Ballet!

Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs.At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

Essential Duties and Responsibilities:

• Include the following. Other duties may be assigned;
• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
• Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons
• Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet
• Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones
• Work in multiple box office venues and ability to work independently
• Assume responsibility for a $150 cash drawer when working in a box office window.
• Process each ticket order through Tessitura
• Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
• Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
• Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office