Tessitura-Driven Ticketing Operations Lead

Columbus Association for the Performing Arts; Columbus (OH); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Discounted/free tickets to selected shows

Job summary

The Columbus Association for the Performing Arts is seeking an Assistant Director of Ticketing Operations & Systems. This full-time position is mainly in Columbus and involves overseeing ticketing processes, enhancing customer experiences, and leading system migrations.

Key responsibilities include designing workflows, collaborating across departments, and ensuring successful transitions of ticketing systems. Candidates should possess strong analytical skills and at least 4-6 years of ticketing operations experience.

Qualifications

• Strong experience with ticketing operations ideally in performing arts.
• Demonstrated ability to implement operational processes.
• 4-6 years of relevant experience required.

Responsibilities

• Design and implement ticketing workflows and procedures.
• Support Broadway ticketing transition to Tessitura.
• Collaborate with multiple departments for operational success.

Skills

Tessitura knowledge

Analytical skills

Project management

Organizational skills

Customer service

Education

Bachelor’s degree in Arts Administration or Business

Tools

Ticketmaster

Standard office software

Job description

The Columbus Association for the Performing Arts is seeking an Assistant Director of Ticketing Operations & Systems. This full-time position is mainly in Columbus and involves overseeing ticketing processes, enhancing customer experiences, and leading system migrations.

Key responsibilities include designing workflows, collaborating across departments, and ensuring successful transitions of ticketing systems. Candidates should possess strong analytical skills and at least 4-6 years of ticketing operations experience.