Full-time Ticketing Services Associate

Houston Ballet; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Plan

Paid Time Off

Professional Development

Discounts and Perks

Wellness Programs

Job summary

Houston Ballet in Houston, TX is seeking a Ticketing Services Associate to supervise the box office team in support of the box office and Audience Services Manager. They will assist in daily operations and front-of-house coordination during performances, with evening and weekend work aligned to the season schedule.

Responsibilities include supervising opening/closing duties, training staff, event setup, and acting as liaison with patrons and venue staff to ensure exceptional service.

Qualifications

• Minimum of 1 year of customer service
• Minimum of 1 year of Tessitura required
• Ability to objectively direct the work of others
• Ability to learn quickly
• Effective written and oral communication skills

Responsibilities

• Fulfills opening and closing duties of the Box Office as assigned: opening the ticket center, access to the safe, managing the cash drawer, securing the Box Office space after the closing shift, enforcing policy and procedures
• Support Ticketing Services Management in a supervisory position to delegate tasks to team members and disseminate Marketing department information
• Provide ongoing feedback and direction regarding workflow of the Box Office as projects are assigned
• Support Box Office Management with onboarding and training new Customer Service Representatives
• Assist in event setup and strike of marketing collateral specific to each performance or designated Houston Ballet event
• Act as a liaison between Houston Ballet, its patrons and the venue management team during performances
• Support Box Office Managers, Audience Services Manager and Marketing staff as needed in executing special projects
• Objectively address patron issues and provide resolution in compliance with Houston Ballet policies and procedures

Skills

Customer service

Communication

Leadership

Adaptability

Attention to detail

Tools

Tessitura

Job description

Job Details

Job Location: Houston Ballet - Headquarters - Houston, TX 77002Position Type: Full TimeCome work with us at Houston Ballet! Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

Summary

The Ticketing Services Associate will be cross-trained and responsible for supervisory duties of the box office team in support of the Box Office Managers and the Audience Services Manager. They will assist in the daily and business operations of the Box Office as well as the duties and responsibilities assisting with front of house and audience services coordination and operations during performances. This position requires evening and weekend work, in sync with the season performance schedule and adaptability to shift between various functions as needed.

Work a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm).

When Houston Ballet is in performance, the Box Office hours will be: Monday – Saturday from 8:45 –6:00pm, Sunday 11:30am – 6:00pm, with extended hours through the weekend and evenings

Essential Duties and Responsibilities

• Fulfills opening and closing duties of the Box Office as assigned which may include, but are not limited to; opening the ticket center, access to the safe, managing the cash drawer, securing the Box Office space after the closing shift, enforcing Houston Ballet policy and procedures
• Support Ticketing Services Management in a supervisory position to delegate tasks to team members and disseminate Marketing department information from the Box Office Managers and Audience Services Manager
• Provide ongoing feedback and direction regarding workflow of the Box Office as projects are assigned
• Support Box Office Management with onboarding and training new Customer Service Representatives
• Assist in the event set up and strike of marketing collateral specific to each performance or designated Houston Ballet event
• Act as a liaison between Houston Ballet, its patrons and the venue management team during performances
• Support Box Office Managers, Audience Services Manager and Marketing department staff as needed in executing special projects at either the Houston Ballet’s Margaret Alkek Williams Center for Dance, the box office at the Wortham Theater Center or off-site venues and events.
• Objectively address patron issues and provide resolution in compliance with Houston Ballet policies and procedures

Qualifications

• Minimum of 1 year of customer service
• Minimum of 1 year of Tessitura required
• Ability to objectively direct the work of others
• Ability to learn quickly
• Effective written and oral communication skills

Competencies

Organization/Planning – Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.

Job Knowledge– Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or training requirements

Communication – Communicates effectively and can express complex ideas in simple terms both in writing and verbally, in individual or group situations. Comprehends and processes information and responds to communication from others. Interacts effectively across functions and levels of the company.

Flexibility/Adaptability – Accountable and ensures the integrity of their work. Is receptive to constructive criticism and takes responsibility for outcomes. Effectively responds to and understands the implications of proposed changes by accepting changes and making adjustments in direction and priorities. Is flexible and able to fulfill a varied work schedule.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers, light traffic)

Work at special events including Theater District Open House and others that may arise

Work a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm). When Houston Ballet is in performance (extended hours Monday through Sunday)

Benefits

Healthcare Benefits: Embrace our comprehensive coverage for medical, dental, and vision care. Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.

Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.

Paid Time Off: Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays. Paid parental leave is also available to support your personal milestones.

Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.

Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.

Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us, together we are Houston Ballet.

Core Values

EXCELLENCE

We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.

ENGAGED

We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.

DRIVEN

We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.

COLLABORATIVE

We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.

PATRON-CENTERED

Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.