Patron Services Manager — Tessitura & Audience Care

San Diego Opera; San Diego (CA); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Paid time off for vacation and sick days

Job summary

A leading opera company in San Diego is seeking a Patron Services Manager to deliver exceptional customer service throughout the ticketing journey. This full-time role requires managing the ticket office, overseeing a team, and engaging with patrons and stakeholders. Candidates should have at least 2 years of experience in ticketing and be proficient with Tessitura ticketing systems. A passion for opera is a plus.

Qualifications

• 2+ years of experience in ticketing/box office management.
• Experience with Tessitura ticketing system.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Deliver outstanding service to patrons and donors.
• Engage with stakeholders and manage ticketing systems.
• Supervise Patron Services staff and manage box office sales.

Skills

2+ years experience in ticketing/box office management

Experience with Tessitura ticketing system

Proficiency in Microsoft Office with an emphasis on Excel

Exceptional attention to detail

Ability to handle multiple priorities

Strong mathematical skills

Effective communication skills

Job description

A leading opera company in San Diego is seeking a Patron Services Manager to deliver exceptional customer service throughout the ticketing journey. This full-time role requires managing the ticket office, overseeing a team, and engaging with patrons and stakeholders. Candidates should have at least 2 years of experience in ticketing and be proficient with Tessitura ticketing systems. A passion for opera is a plus.