Senior Teller & Vault Operations Lead

Rally Credit Union; Alamo (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Rally Credit Union in Alamo, TX seeks a Branch Teller Supervisor to oversee daily teller operations at the Alamo branch. You will supervise teller staff, ensure accurate cash handling, and deliver outstanding member service while promoting products and services.

Responsibilities include resolving complex transactions, training staff, and maintaining compliance with bank policies and security procedures. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• Minimum of two years’ experience in a financial institution teller area, or one year in teller plus one year in related decision-making and cash handling.

Responsibilities

• Greet and assist members with courtesy and professionalism while processing transactions.
• Answer member and staff questions, resolve problems, and handle complex transactions.
• Explain policies and procedures to members clearly and accurately.
• Oversee front-line operations and ensure efficient service delivery.
• Assist with workflow assignment and staff training as needed.
• Encourage staff to cross-sell Credit Union products and services.
• Maintain up-to-date knowledge of products and services offered by the Credit Union.

Skills

Customer service

Cash handling

Staff supervision

Problem solving

Education

High school diploma or GED

Tools

ATM operations

Banking software

Job description

Rally Credit Union in Alamo, TX seeks a Branch Teller Supervisor to oversee daily teller operations at the Alamo branch. You will supervise teller staff, ensure accurate cash handling, and deliver outstanding member service while promoting products and services.

Responsibilities include resolving complex transactions, training staff, and maintaining compliance with bank policies and security procedures. Strong problem-solving and communication skills are essential for success in this role.