Lead Teller & Vault Operations Supervisor

America's First Federal Credit Union; Clanton (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Americaers First Federal Credit Union is seeking a Branch Teller Supervisor to jointly oversee front-line service with the Branch Manager and supervise daily teller activities, vault operations, and audit/security functions. Responsibilities include coaching tellers, balancing, and maintaining branch equipment.

The role emphasizes building positive staff relationships, delivering quality member service, and relaying information during Head Teller meetings. Light lifting may be required.

Qualifications

• One year of cumulative teller experience.
• High school education or GED.
• Excellent communication and supervisory abilities.
• Excellent judgment to evaluate accounts and situations for approval.
• Organizational skills and ability to move quickly between priorities.
• Familiar with all credit union services to make referrals.
• Light lifting may be required.

Responsibilities

• Assist tellers with daily activities and resolve member questions.
• Monitor Vault Teller, vault cash, daily cash orders, and branch balancing.
• Provide training and feedback to tellers; report to branch manager on performance issues.
• Complete reports, coordinate audits, and provide documentation on time.
• Maintain and monitor branch equipment including ATM activity and cash recyclers.
• Maintain consignment items and develop positive working relationships with staff.
• Attend Head Teller meetings and relay information to manager and staff.
• Maintain teller window to handle member traffic.
• Perform other duties as assigned.

Skills

Leadership

Communication

Conflict resolution

Time management

Customer service

Education

High school diploma or GED

Tools

10-key calculator

Computer keyboard

Job description

Americaers First Federal Credit Union is seeking a Branch Teller Supervisor to jointly oversee front-line service with the Branch Manager and supervise daily teller activities, vault operations, and audit/security functions. Responsibilities include coaching tellers, balancing, and maintaining branch equipment.

The role emphasizes building positive staff relationships, delivering quality member service, and relaying information during Head Teller meetings. Light lifting may be required.