Senior Teller & Customer Experience Leader

Velocity Credit Union; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) with matching

Flexible spending accounts

Paid time off

Life insurance

Disability insurance

Referral bonuses

Paid holidays

Gym membership

Tuition reimbursement

Training and coaching

Career growth

Job summary

Velocity Credit Union in Round Rock, TX is hiring a Senior Teller to serve as the first contact for members, handling financial transactions and offering guidance on products and services. You will embody a friendly, professional presence and help members reach their financial goals.

The role emphasizes dynamic service, problem-solving, and relationship building within a team-focused culture. Flexible branch hours, including Saturdays, are available to support members' needs.

Qualifications

• Minimum one to three years of experience in a financial institution or related field and customer service experience.
• Excellent communication skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Experience controlling negotiable instruments.
• Ability to work in a fast-paced environment with high attention to detail and decision-making skills.
• Effective time management and ability to prioritize responsibilities.
• Skill in diffusing escalations in a positive manner and resolving member concerns.
• Adaptable to a productive team environment with coaching and feedback.

Responsibilities

• As our members first point of contact, you'll be the pleasant, professional face of Velocity.
• Conduct financial transactions and educate members about products and services.
• Provide outstanding service and build relationships that support members' financial goals.

Skills

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Leadership

Ability to diffuse escalations

Tools

Microsoft Office

Job description

Velocity Credit Union in Round Rock, TX is hiring a Senior Teller to serve as the first contact for members, handling financial transactions and offering guidance on products and services. You will embody a friendly, professional presence and help members reach their financial goals.

The role emphasizes dynamic service, problem-solving, and relationship building within a team-focused culture. Flexible branch hours, including Saturdays, are available to support members' needs.