Member Banking Advisor — Service & Growth Focus

Velocity Credit Union; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Tuition reimbursement

Gym discount

Job summary

Velocity Credit Union is seeking a Relationship Banker at our Downtown Branch in Austin, TX. You will blend teller duties with banking skills to build member trust through personalized service and proactive financial guidance.

The role emphasizes day-to-day banking support, educating members on online tools, and introducing simple solutions to daily financial needs. Strong customer service and reliable teamwork are essential.

Qualifications

• Minimum 6 months of banking/credit union operations experience
• Minimum 2 years of customer service experience
• 6 months of cash-handling preferred
• Excellent verbal, written, and listening skills

Responsibilities

• Assist members with day-to-day financial needs in person or by phone
• Educate members on digital tools and services
• Create exceptional experiences through personalized service
• Own the customer experience and resolve issues quickly

Skills

Customer service

Cash handling

Verbal communication

Written communication

Time management

Team player

Adaptability

Education

High school diploma or GED

Job description

Velocity Credit Union is seeking a Relationship Banker at our Downtown Branch in Austin, TX. You will blend teller duties with banking skills to build member trust through personalized service and proactive financial guidance.

The role emphasizes day-to-day banking support, educating members on online tools, and introducing simple solutions to daily financial needs. Strong customer service and reliable teamwork are essential.