Member Care Specialist - Contact Center

Velocity Credit Union; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with matching

Paid time off

Life insurance

Disability insurance

Referral bonuses

Tuition reimbursement

Job summary

Velocity Credit Union in Austin, TX is seeking a friendly and service-minded Contact Center Representative. You will be the first voice members hear, handling inquiries, resolving financial matters, and guiding members to products and services that improve their financial wellbeing.

The role requires 1 year of direct customer service experience, call center exposure, and strong communication skills. Training is provided; some weekend hours may be required in a fast-paced environment.

Qualifications

• High school diploma or equivalent; financial institution ops training preferred.
• At least 1 year of direct customer service experience.
• 1 year call center experience preferred.
• Experience in a financial institution or credit union call center preferred.
• Excellent verbal and written communication with active listening.
• Strong computer proficiency with common office applications.
• Ability to work in a fast-paced environment with attention to detail.
• Collaborative, adaptable team player with willingness to learn.
• Flexibility to work department hours, including Saturdays.

Responsibilities

• Be the first point of contact for members; deliver friendly, professional service.
• Resolve financial matters and educate members on products and services.
• Research and escalate issues as appropriate.
• Participate in training and adapt to evolving processes.

Skills

Customer service

Active listening

Problem solving

Communication (verbal/written)

Attention to detail

Team player

Adaptability

Research and escalation

Education

High school diploma or equivalent

Financial institution ops training (preferred)

Tools

Office software

Job description

Velocity Credit Union in Austin, TX is seeking a friendly and service-minded Contact Center Representative. You will be the first voice members hear, handling inquiries, resolving financial matters, and guiding members to products and services that improve their financial wellbeing.

The role requires 1 year of direct customer service experience, call center exposure, and strong communication skills. Training is provided; some weekend hours may be required in a fast-paced environment.