Customer-Centric Teller — Elevate Banking Experience

Fairygodboss; Bourbonnais (IL); On-site; USD 19,000 - 33,000; Full time

Job summary

PNC is seeking a Teller at the Bourbonnais, IL branch to deliver a superior customer experience and help customers with their financial needs. You will engage customers, educate them on options, and identify banking opportunities to refer to branch staff. This in-office position emphasizes accuracy in daily operations and adherence to policies.

The role stresses building trust through customer-focused service while promoting PNC products and maintaining efficient branch routines.

Qualifications

• No university/college degree required.
• No required certifications or licenses mentioned.
• Customer-focused, risk-aware and digitally aware approach preferred.

Responsibilities

• Delivers a unique customer experience and educates customers on options for their financial interactions.
• Identifies banking opportunities during conversations and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote branch products and services.
• Applies product and procedural knowledge to solve customer problems and ensures accurate teller and branch operations.

Skills

Customer Focused

Managing Risk

Digital Awareness

Problem Solving

Effective Communications

Addressing Customer Needs

Fraud Detection and Prevention

Education

No Degree

Job description

PNC is seeking a Teller at the Bourbonnais, IL branch to deliver a superior customer experience and help customers with their financial needs. You will engage customers, educate them on options, and identify banking opportunities to refer to branch staff. This in-office position emphasizes accuracy in daily operations and adherence to policies.

The role stresses building trust through customer-focused service while promoting PNC products and maintaining efficient branch routines.