Senior Teller & Customer Experience Leader

PNC; Birmingham (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision insurance

Life insurance

401(k) with match

Paid time off

Job summary

PNC in Birmingham, AL seeks a Lead Teller to coach and lead tellers, enhancing the customer experience and driving sales opportunities. The role involves guiding staff, identifying banking prospects during customer interactions, and promoting PNC products with clear communication and teamwork.

As part of the Retail Banking group, you will support branch operations, oversee lobby engagement, and help customers manage transactions using available technology.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required; relevant experience may substitute.

Responsibilities

• Mentor and lead tellers to deliver a unique customer experience and increase loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on using technology to manage financial transactions.
• Assist the Branch Manager with performance management and hiring processes.

Skills

Customer Service

Banking

Coaching

Sales

Opportunity Identification

Digital Tools

Education

No Degree

Job description

PNC in Birmingham, AL seeks a Lead Teller to coach and lead tellers, enhancing the customer experience and driving sales opportunities. The role involves guiding staff, identifying banking prospects during customer interactions, and promoting PNC products with clear communication and teamwork.

As part of the Retail Banking group, you will support branch operations, oversee lobby engagement, and help customers manage transactions using available technology.