Senior Teller & Customer Experience Coach

PNC; Mount Prospect (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life insurance

Disability protection

401(k) match

Pension & stock plan

Dependent care reimbursement

Back-up care

Educational assistance

Wellness program

Job summary

PNC is seeking a Lead Teller for the Mt Prospect, IL area, based at the Mt Prospect South branch. The role emphasizes coaching tellers, delivering a differentiated customer experience, and promoting financial wellbeing.

You will mentor staff, support branch operations, and refer customers to appropriate products, with a focus on accuracy, risk awareness, and strong communication. This in-office position offers competitive pay and benefits.

Qualifications

• No degree required; related experience may suffice.
• Typically 1+ years of related teller experience or equivalent.
• Military service may be considered in lieu of education.

Responsibilities

• Lead tellers to deliver a customer experience that enhances financial wellbeing and loyalty.
• Mentor staff and refer banking opportunities to branch staff as appropriate.
• Engage customers using lobby activities and educate on PNC products and digital tools.
• Support the Branch Manager in performance management and hiring decisions.
• Ensure operations and transactions are accurate and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Attention to Detail

Coaching

Education

No Degree

Job description

PNC is seeking a Lead Teller for the Mt Prospect, IL area, based at the Mt Prospect South branch. The role emphasizes coaching tellers, delivering a differentiated customer experience, and promoting financial wellbeing.

You will mentor staff, support branch operations, and refer customers to appropriate products, with a focus on accuracy, risk awareness, and strong communication. This in-office position offers competitive pay and benefits.