Bank Teller & Customer Experience Pro

The National Bank of Indianapolis; Indianapolis (IN); On-site; USD 20,664 - 27,552; Full time

Job summary

The National Bank of Indianapolis is seeking a Customer Service Representative to be the face of the bank at the teller window, delivering prompt, accurate service and building trusted client relationships. You’ll handle transactions, offer information on accounts, and refer customers to the right team.

We provide thorough training, a supportive culture, and opportunities to grow within the organization. Join a community-focused, locally owned bank that values excellence, integrity, and service.

Qualifications

• High School Diploma or equivalent.
• Six months or more of cash handling experience preferred for entry-level candidates.
• Exceptional attention to detail with a high degree of accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds.
• Basic computer proficiency and familiarity with terminal systems.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross‑selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Attention to detail

Communication skills

Interpersonal skills

Basic computer skills

Cash handling experience

Professional demeanor

Education

High School Diploma or GED

Job description

The National Bank of Indianapolis is seeking a Customer Service Representative to be the face of the bank at the teller window, delivering prompt, accurate service and building trusted client relationships. You’ll handle transactions, offer information on accounts, and refer customers to the right team.

We provide thorough training, a supportive culture, and opportunities to grow within the organization. Join a community-focused, locally owned bank that values excellence, integrity, and service.