Lead Teller Supervisor – Inspire Service & Accuracy

First Financial Bank NA; Terre Haute (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

First Financial Bank NA in Terre Haute, IN is seeking a Teller Supervisor to lead a frontline team and ensure accurate cash handling and exceptional service.

You will schedule staff, coach tellers, handle transactions, build client relationships, identify opportunities, and maintain branch operations in a fast-paced, compliant environment. This is a full-time, hourly position requiring leadership and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of teller experience.
• Supervisory/management experience preferred (6+ months).
• Leadership ability with a team-oriented mindset.
• Strong customer service skills, including active listening and clear communication.
• Solid understanding of compliance and fraud detection.
• Experience accurately balancing a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.

Responsibilities

• Lead and support scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
• Coach teller staff and model excellent client service and cross-selling behaviors.
• Process cash and check transactions accurately and balance drawers.
• Build relationships with clients and identify financial needs.
• Deliver exceptional service with a proactive approach.
• Generate leads and refer clients to banking professionals.
• Educate clients about security measures, procedures, and product benefits.
• Solve customer problems with patience and professionalism.
• Minimize risk by preventing fraud and complying with banking regulations.
• Collaborate with team and branch leadership to meet goals and maintain a positive environment.

Skills

Leadership

Customer service

Communication

Cash handling

Fraud awareness

Compliance

Data entry

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

First Financial Bank NA in Terre Haute, IN is seeking a Teller Supervisor to lead a frontline team and ensure accurate cash handling and exceptional service.

You will schedule staff, coach tellers, handle transactions, build client relationships, identify opportunities, and maintain branch operations in a fast-paced, compliant environment. This is a full-time, hourly position requiring leadership and strong customer service skills.