Senior Teller & Client Experience Coach

KeyCorp; City of Lockport (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Lockport, NY. You will be the primary troubleshooter for complex client service needs, coach tellers, and manage daily teller operations while ensuring regulatory compliance and strong customer relationships.

Responsibilities include serving as a resource to resolve client servicing issues, guiding clients to bankers for deeper financial conversations, and helping maintain branch-level operational standards in a busy in-person environment.

Qualifications

• High School Diploma or GED is required.
• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.

Responsibilities

• Provide excellent client service in branch and resolve complex servicing issues.
• Coach tellers and manage day-to-day teller line operations.
• Identify financial wellness opportunities and refer clients to bankers.
• Ensure branch compliance with regulatory, security and internal controls.

Skills

Client relationship skills

Cash handling

Sales and service skills

Time management

Education

High School Diploma or GED

Tools

Windows-based PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Lockport, NY. You will be the primary troubleshooter for complex client service needs, coach tellers, and manage daily teller operations while ensuring regulatory compliance and strong customer relationships.

Responsibilities include serving as a resource to resolve client servicing issues, guiding clients to bankers for deeper financial conversations, and helping maintain branch-level operational standards in a busy in-person environment.