Senior Teller & Branch Support Lead

Florence Bank; Springfield, Northern (MA, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO: 4+ weeks

Tuition reimbursement

401K with dollar-for-dollar match

Profit sharing after 2 years

Wellness program

Job summary

Florence Bank in West Springfield, MA is seeking a Senior Teller to handle customer transactions, assist the Teller Operations Manager, and ensure accurate, courteous service on the teller line.

The role requires at least two years teller experience, HS diploma, and strong communication and tech skills; compensation includes PTO, tuition reimbursement, 401K match, and wellness incentives.

Qualifications

• High school diploma or GED; college courses preferred.
• Minimum of two years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

• Provide courteous, accurate teller services to customers.
• Assist in balancing cash and resolving discrepancies.
• Refer customers to appropriate bank products and services.
• Support Teller Operations Manager in daily operations.
• Ensure compliance with bank policies and BSA procedures.

Skills

Customer service

Communication

Technology literacy

Education

HS diploma or GED

College coursework preferred

Tools

Computer skills

Job description

Florence Bank in West Springfield, MA is seeking a Senior Teller to handle customer transactions, assist the Teller Operations Manager, and ensure accurate, courteous service on the teller line.

The role requires at least two years teller experience, HS diploma, and strong communication and tech skills; compensation includes PTO, tuition reimbursement, 401K match, and wellness incentives.