Senior Teller, West Springfield

Florence Bank; Springfield, Northern (MA, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO: 4+ weeks

Tuition reimbursement

401K with dollar-for-dollar match

Profit sharing after 2 years

Wellness program

Job summary

Florence Bank in West Springfield, MA is seeking a Senior Teller to handle customer transactions, assist the Teller Operations Manager, and ensure accurate, courteous service on the teller line.

The role requires at least two years teller experience, HS diploma, and strong communication and tech skills; compensation includes PTO, tuition reimbursement, 401K match, and wellness incentives.

Qualifications

• High school diploma or GED; college courses preferred.
• Minimum of two years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

• Provide courteous, accurate teller services to customers.
• Assist in balancing cash and resolving discrepancies.
• Refer customers to appropriate bank products and services.
• Support Teller Operations Manager in daily operations.
• Ensure compliance with bank policies and BSA procedures.

Skills

Customer service

Communication

Technology literacy

Education

HS diploma or GED

College coursework preferred

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Teller

Regular Full-Time West Springfield Office, West Springfield, MA, US

28 days ago Requisition ID: 1761

Salary Range: $18.73 To $23.41 Hourly

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Teller II or Senior Teller Location: West Springfield Office

Salary Range: $18.73 to $23.41

*Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Position Summary

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Essential Functions

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Has a clear understanding of all policies; performs normal teller duties.
• Approves policy exceptions, overrides transactions, and responds to customer complaints.
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
• Assumes all responsibilities of the Teller Operations Manager in his/her/their absence.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
• Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures.
• Provides feedback to the Teller Operations Manager on a regular basis.
• Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000.
• Processes foreign currency purchases and sales.
• May perform customer service-related services.
• Provides support to all branches.

Other Responsibilities

Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required

The following skills, experience, or background are necessary (with or without accommodation) for this position.

• High school diploma or GED; CFT or additional college courses preferred.
• Minimum of two (2) years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Physical Demands/Conditions Requirements

• General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

Equipment Used

• General office equipment.

In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.