Lead Teller & Branch Team Lead

Westfield Bank; Southwick (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Westfield Bank's Southwick Branch is seeking a Senior Teller II to assist the Head Teller, supervise the teller line, and ensure prompt, quality service for customers.

You will handle daily transactions, support regulatory compliance, train staff, and help meet referral goals while maintaining cash drawer accuracy. This full-time, non-exempt role requires a High School Diploma and cash handling experience; local travel as needed may be required.

Qualifications

• Minimum of 6 months of previous cash handling and customer service experience preferred.
• Strong attention to detail and accuracy.
• Ability to supervise in Head Teller's absence.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Provides information about bank products to customers.
• Assists in supervising teller line and guiding staff.
• Trains new employees and monitors regulatory compliance.
• Performs cash drawer reconciliation and balances ATM.
• Meets referral goals and may open new accounts as needed.

Skills

Cash handling

Customer service

Education

High School Diploma or GED

Job description

Westfield Bank's Southwick Branch is seeking a Senior Teller II to assist the Head Teller, supervise the teller line, and ensure prompt, quality service for customers.

You will handle daily transactions, support regulatory compliance, train staff, and help meet referral goals while maintaining cash drawer accuracy. This full-time, non-exempt role requires a High School Diploma and cash handling experience; local travel as needed may be required.