Senior Teller, Allen Street

Florence Bank; Springfield (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO 4+ weeks

Tuition reimbursement

401K match

Profit sharing

Wellness program

Weekly pay

Job summary

Florence Bank in Springfield, MA is seeking a Senior Teller to manage a range of customer transactions with courtesy and accuracy, while supporting the Teller Operations Manager.

This role requires strong communication, two years teller experience, and the ability to assist in balancing cash, processing currency, and coaching other tellers. Florence Bank offers generous PTO, comprehensive benefits, and opportunities for advancement.

Qualifications

• High school diploma or GED required; CFT or college courses preferred.
• Minimum of two years teller experience.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing technology.

Responsibilities

• Handles customer transactions in a courteous, professional, and accurate manner.
• Assists Teller Operations Manager and coaches tellers to ensure efficient operation.
• Balances cash recyclers, handles audits, and processes currency transactions.
• Ensures compliance with bank policies and BSA requirements; documents cash transactions.
• Refers customers to appropriate bank products and services.

Skills

Excellent communication

Interpersonal skills

Adapt to technology

Education

High school diploma or GED

CFT or college courses preferred

Tools

POS systems

Job description

Senior Teller, Allen Street Regular Full-Time Requisition ID: 1762 Allen

Street Office, Springfield, MA Salary Range: $19.77 To $26.01 Hourly

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer:

• Competitive salary
• Generous paid time off 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line. Essential Functions: Consistently provides superior professional service to internal and external customers. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance. Has a clear understanding of all policies; performs normal teller duties. Approves policy exceptions, overrides transactions, and responds to customer complaints. Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions. Assumes all responsibilities of the Teller Operations Manager in his/her/their absence. Creates awareness about bank products and services and refers customers to appropriate employees. Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits. Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures. Provides feedback to the Teller Operations Manager on a regular basis. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000. Processes foreign currency purchases and sales. May perform customer service-related services. Provides support to all branches.

Other Responsibilities:

Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required:

• High school diploma or GED; CFT or additional college courses preferred.
• Minimum of two (2) years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Physical Demands/Conditions Requirements: General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear headphones/headset for extended periods of time to communicate with drive-up bank customers.
• Equipment Used: General office equipment.
• In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank?s Customer Identification Program.
• All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.