Lead Teller – Banking Operations & Service

Westfield Bank; Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Westfield Bank in Springfield, MA is seeking a Senior Teller I to assist the Head Teller and supervise the teller line. You will ensure accurate cash handling, customer service, and adherence to service standards while supporting branch operations.

The role focuses on supervising staff in the Head Teller's absence, meeting referral goals, and maintaining security of cash and vault; prior cash handling and customer service experience preferred; high school diploma required.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

• Assist in supervising the teller line by coordinating workflow in the absence of the Head Teller.
• Provide prompt and quality service by processing various transactions for present and potential customers.
• Meet assigned referral goals through the referral of bank products and services.
• Balance ATM, maintain cash vault security, and perform cash audits as assigned.
• Complete BSA, AML and other regulatory trainings as required.

Skills

Adaptability/Flexibility

Customer Relations

Decision Making/Judgment

Job Knowledge

Quality

Education

High School Diploma or GED

Job description

Westfield Bank in Springfield, MA is seeking a Senior Teller I to assist the Head Teller and supervise the teller line. You will ensure accurate cash handling, customer service, and adherence to service standards while supporting branch operations.

The role focuses on supervising staff in the Head Teller's absence, meeting referral goals, and maintaining security of cash and vault; prior cash handling and customer service experience preferred; high school diploma required.