Senior Teller & Branch Operations Lead

Ameris-Bank-1; Locust Grove (GA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance provided

401(k) Retirement Plan

Job summary

Ameris Bank in Locust Grove, GA is seeking a Branch Teller Supervisor to coordinate customer service within the branch, monitor customer flow, operate the teller drawer, research and resolve complex customer service matters, and ensure operational excellence and compliance.

You will supervise teller operations, conduct audits, support staff, cross-sell banking products, balance vault and ATM, and train colleagues.

Qualifications

• Successful completion of Teller training program
• Demonstrated commitment to customer service excellence
• Ability to meet or exceed sales and service objectives

Responsibilities

• Supervise teller operations including staffing, audits, and evaluating staff performance
• Provide prompt, professional customer service to customers and prospects
• Operate teller drawer and perform advanced teller functions, investigate discrepancies
• Identify root causes of service issues and implement resolutions
• Maintain knowledge of banking products and promotions
• Balance vault and ATM and perform daily cash controls

Skills

Accurate transactions

Customer service excellence

Team player

Communication skills

PC proficiency

Google Docs

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree in finance or related field (preferred)

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank in Locust Grove, GA is seeking a Branch Teller Supervisor to coordinate customer service within the branch, monitor customer flow, operate the teller drawer, research and resolve complex customer service matters, and ensure operational excellence and compliance.

You will supervise teller operations, conduct audits, support staff, cross-sell banking products, balance vault and ATM, and train colleagues.