Senior Teller & Branch Operations Coach

Coca-Cola Beverages Northeast; Scranton (Lackawanna County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller operations, oversee cash handling, and coach frontline staff to deliver exceptional customer service. The role emphasizes adherence to bank policies while maintaining operational integrity and risk controls.

The Senior Teller will manage daily cash operations, support branch goals, and participate in ongoing staff development and training programs, including occasional travel for training locations as required.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills with the ability to engage customers professionally.
• Strong attention to detail with accurate and proficient math skills.
• Demonstrated leadership qualities, including the ability to influence and coach without direct supervisory authority.

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Lead and oversee branch cash operations, including vault cash, teller cash drawers and ATM (as applicable).
• Balance branch cash and reconcile discrepancies within established operational standards.

Skills

Interpersonal skills

Customer service

Attention to detail

Math proficiency

Leadership (non-supervisory)

Education

High School Diploma or GED

Job description

Community Financial System, Inc. (CFSI) is seeking a Senior Teller to lead teller operations, oversee cash handling, and coach frontline staff to deliver exceptional customer service. The role emphasizes adherence to bank policies while maintaining operational integrity and risk controls.

The Senior Teller will manage daily cash operations, support branch goals, and participate in ongoing staff development and training programs, including occasional travel for training locations as required.