Senior Teller: Branch Operations Leader & Coach

Community Bank, N.A.; Wilkes-Barre (Luzerne County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) through its Community Bank, N.A. division, seeks a Senior Teller to lead teller operations at the branch and uphold exceptional customer service.

You will coach frontline staff, oversee cash handling, and ensure adherence to bank policies while supporting branch goals. The role requires a minimum of three years teller experience, a High School Diploma or GED, and strong knowledge of bank products.

Qualifications

• Excellent interpersonal and communication skills.
• Strong attention to detail with accurate math skills.
• Demonstrated leadership qualities and coaching abilities.
• Thorough knowledge of bank products and services.

Responsibilities

• Lead teller and transaction operations, coaching frontline staff.
• Oversee cash operations, vault management, and controls.
• Balance cash and reconcile discrepancies; manage cash shipments.
• Assist with account opening, maintenance, and customer support needs.
• Prepare regulatory and internal reports and support audits.
• Travel to nearby branches to support staffing and service levels.

Skills

Interpersonal skills

Communication skills

Attention to detail

Leadership qualities

Bank product knowledge

Education

High School Diploma or GED

Job description

Community Financial System, Inc. (CFSI) through its Community Bank, N.A. division, seeks a Senior Teller to lead teller operations at the branch and uphold exceptional customer service.

You will coach frontline staff, oversee cash handling, and ensure adherence to bank policies while supporting branch goals. The role requires a minimum of three years teller experience, a High School Diploma or GED, and strong knowledge of bank products.