Lead Teller & Branch Ops Coach

Community Financial System, Inc.; City of Plattsburgh (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Community Financial System, Inc. (CFSI) — Community Bank, N.A.

— seeks a Senior Teller to serve as the branch’s primary leader for teller and transaction operations, providing daily guidance, coaching, and support to frontline staff to ensure exceptional customer service and strict adherence to bank policies. The Senior Teller performs standard teller functions while overseeing cash operations, vault management, and operational controls, exercising judgment on non standard issues within limits

Responsibilities

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.
• Serve as the primary resource for frontline staff performing teller and transaction functions, providing daily guidance, coaching, and support on procedures, service expectations, and operational standards.
• Maintain a visible presence within the transactional area, actively observing staff interactions and providing immediate feedback to support customer opportunities and branch goals.
• Observe and coach staff to ensure consistent adherence to policies, security protocols, cash-handling standards, and customer relationship-building behaviors.
• Assist in training new frontline employees and supporting ongoing skill development for existing staff.
• Take ownership of personal performance, development, and continuous improvement while serving as a role model for adaptability and ongoing learning. Adapt positively to change and actively support new tools, processes, and initiatives.
• Activelt participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
• Coordinate workflow and ensure appropriate coverage across all transaction areas.
• Exercise judgement on low-risk transactions or requests, including providing ov

Job description

Community Financial System, Inc. (CFSI) — Community Bank, N.A.

— seeks a Senior Teller to serve as the branch’s primary leader for teller and transaction operations, providing daily guidance, coaching, and support to frontline staff to ensure exceptional customer service and strict adherence to bank policies. The Senior Teller performs standard teller functions while overseeing cash operations, vault management, and operational controls, exercising judgment on non standard issues within limits