Senior Teleoperations Lead - Robotics Ops & Field Deployment

TSMG; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

TSMG is seeking an experienced Senior Teleoperations Lead to supervise robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. The role emphasizes leadership, process development, and workforce development across multiple locations.

You will coordinate teleoperators, ensure safety and quality standards, and serve as the main liaison between field operations, engineering, and client stakeholders while helping scale next-generation deployments.

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Job description

TSMG is seeking an experienced Senior Teleoperations Lead to supervise robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. The role emphasizes leadership, process development, and workforce development across multiple locations.

You will coordinate teleoperators, ensure safety and quality standards, and serve as the main liaison between field operations, engineering, and client stakeholders while helping scale next-generation deployments.