Senior Telecom & Voice Solutions Engineer

hss; New York (NY); On-site; USD 102,000 - 155,000; Full time

Job summary

HSS in New York City is seeking a senior voice technology professional to architect and oversee Avaya-driven contact center solutions. The role requires 5+ years of experience in Avaya platforms and strong SIP/VVoIP knowledge.

Regular full-time daytime shift with competitive salary and comprehensive benefits. The successful candidate will collaborate with IT and business leaders to optimize customer service delivery across the enterprise.

Qualifications

• 5+ years of experience with Avaya telephony and contact center technologies.
• Strong knowledge of SIP signaling and IP voice networks.
• Experience designing Avaya routing solutions and reporting.
• Ability to translate business requirements into technical specs.

Responsibilities

• Architect solutions and oversee implementation of new voice technology applications.
• Design and develop enterprise-wide IVR Call Flows, Multi-Channel Routing, and related solutions with Avaya.
• Maintain and manage Avaya routing and reporting.
• Collaborate with department heads and IT vendors to optimize customer service delivery.

Skills

Avaya reporting

SIP technologies

Avaya routing

Avaya PBX

Linux/Windows servers

Scripting

Education

Bachelor's degree

Vendor certifications

Job description

HSS in New York City is seeking a senior voice technology professional to architect and oversee Avaya-driven contact center solutions. The role requires 5+ years of experience in Avaya platforms and strong SIP/VVoIP knowledge.

Regular full-time daytime shift with competitive salary and comprehensive benefits. The successful candidate will collaborate with IT and business leaders to optimize customer service delivery across the enterprise.