Telephony & Contact Center Solutions Architect

MJHS; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

MJHS in New York, NY is seeking a Telecommunications Specialist to lead the design and implementation of enterprise telecommunication systems. This hands-on role includes managing telephone systems and contact centers, ensuring reliable and secure solutions.

The ideal candidate will have a minimum of four years' experience in VoIP telephony and related systems. Strong troubleshooting skills and project management experience are a plus. Join us in ensuring effective communication and operational excellence.

Qualifications

• Minimum of four years of experience in designing and supporting VoIP telephony.
• Solid understanding of VoIP fundamentals and supporting network principles.
• Experience with video surveillance and access control systems.

Responsibilities

• Managing telephone system design, implementation, and support.
• Handling contact center design and ongoing support.
• Managing system escalations through to resolution.

Skills

VoIP telephony infrastructure

Contact center solutions

Troubleshooting

Analytical skills

Project management

Clear communication

Education

High School diploma or equivalent

College degree preferred

Tools

8x8 platform

OpenEye

Brivo

Job description

Come lead with us at New York, NY

This position is responsible for the design, implementation, operation, and ongoing support of MJHS enterprise telecommunications and related hosted systems. Primary responsibilities include telephone and contact center platforms, with additional responsibility for providing advanced technical support across other systems managed by the department, including video surveillance, access control, and AV conference room technologies. The role is hands‑on and operational in nature. The individual is expected to understand how systems perform in production, troubleshoot complex issues, work directly with vendors and internal teams, and ensure solutions are reliable, secure, well‑documented, and aligned with business operations.

Responsibilities

• Managing telephone system design, implementation and ongoing support.
• Managing contact center design, implementation and ongoing support.
• Working with key stakeholders regarding department systems and helping achieve success.
• Managing system escalations through to resolution.
• Keeping up to date with other departmental systems (security cameras, ID cards, AV systems).

Qualifications

• High School diploma or equivalent. College degree preferred.
• Minimum of four years of experience in designing, implementation, and supporting VoIP telephony infrastructure and contact center solutions.
• Strong working knowledge of enterprise telephony and contact center platforms (8x8 preferred).
• Solid understanding of VoIP fundamentals and the network principles that support them.
• Working knowledge of related enterprise systems such as video surveillance platforms (OpenEye), access control systems (Brivo), and AV conference room systems and control technologies.
• Strong troubleshooting and analytical skills.
• Project management experience is desirable, including the ability to coordinate cross‑functional efforts and deliver initiatives on schedule.
• Ability to work independently with minimal supervision.
• Ability to manage multiple priorities in an operational environment.
• Clear written and verbal communication skills.
• Ability to remain professional when interacting with users, vendors, and leadership.