Sr. Telecommunications Engineer

hss; New York (NY); On-site; USD 102,000 - 155,000; Full time

Job summary

HSS in New York City is seeking a senior voice technology professional to architect and oversee Avaya-driven contact center solutions. The role requires 5+ years of experience in Avaya platforms and strong SIP/VVoIP knowledge.

Regular full-time daytime shift with competitive salary and comprehensive benefits. The successful candidate will collaborate with IT and business leaders to optimize customer service delivery across the enterprise.

Qualifications

• 5+ years of experience with Avaya telephony and contact center technologies.
• Strong knowledge of SIP signaling and IP voice networks.
• Experience designing Avaya routing solutions and reporting.
• Ability to translate business requirements into technical specs.

Responsibilities

• Architect solutions and oversee implementation of new voice technology applications.
• Design and develop enterprise-wide IVR Call Flows, Multi-Channel Routing, and related solutions with Avaya.
• Maintain and manage Avaya routing and reporting.
• Collaborate with department heads and IT vendors to optimize customer service delivery.

Skills

Avaya reporting

SIP technologies

Avaya routing

Avaya PBX

Linux/Windows servers

Scripting

Education

Bachelor's degree

Vendor certifications

Job description

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless.

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $101,500.00 - $154,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION

YEARS OF EXPERIENCE REQUIRED

5+ years.

YEARS OF EXPERIENCE PREFERRED

PHYSICAL WORKING CONDITIONS

Sitting in a comfortable position with frequent opportunity to move about. Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS

Comfortable indoor area. Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA

~OSHA Category 3. Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Architect solutions and oversee implementation of new voice technology applications.
• Develops/Manages Processes & Systems - Designs and develops enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solution with the Avaya platform.
• Upholds HSS Professional/Clinical Standards - Demonstrates an understanding of Avaya infrastructure.
• Develops/Manages Processes & Systems - Maintains and manages Avaya routing and reporting.
• Develops/Manages Processes & Systems - Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS.
• Develops/Manages Processes & Systems - Consult with department heads on ways to optimize customer service delivery.
• Develops/Manages Processes & Systems - Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions.
• Supports Department Activities - Build and maintain relationships with IT vendors and partners.
• Supports Department Activities - Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.
• Supports Department Activities - Work with other voice and network engineers to translate business requirements into technical specifications.
• Participates in Education - Stays current on knowledge of industry specific issues.
• Participates in Education - Provides orientation, in-service training, and continuing education for user support staff in department.

EDUCATION REQUIRED

Bachelor's. Vendor certifications in relevant technologies.

EDUCATION PREFERRED

CERTIFICATIONS/LICENSURE REQUIRED

CERTIFICATIONS/LICENSURE PREFERRED

SKILLS REQUIRED

SKILLS PREFERRED

Experience in knowledge of Avaya reporting and SIP technologies. Can support call center routing strategies. Experience in building Avaya routing solutions in an Avaya PBX. Familiar with creating customizing reports on real time and historical reporting. Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager.) Knowledge of SIP technology and connectivity. Familiar with large scale IP voice networks. Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes. Understanding of documentation standards, network and call flow diagramming. Demonstrates strong business acumen - excellent communication / presentation skills including public speaking. Strong proj