Senior Avaya Telephony Solutions Engineer

Global Channel Managementinc; Evansville (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Global Channel Managementinc in Evansville, IN seeks a Sr Telephony Solution Engineer with 7+ years in call center tech and 5+ years with Avaya Communication Manager; versions 5.2.1+ preferred. Requires a Bachelor’s in Networking, Engineering, or Telecommunications; Avaya certifications preferred and hands-on experience with Avaya servers such as S8300, S8410, S8500, S8700, S8800.

Hybrid role with ~3 days onsite; duties include resolving on-site Avaya issues, supporting voice projects, and

Qualifications

• 7+ years of experience in call center technology
• 5+ years with Avaya Communication Manager
• Knowledge of Avaya versions 5.2.1+

Responsibilities

• Resolve issues with Avaya systems on site
• Support voice engineering initiatives for projects and operations
• Implement and troubleshoot enterprise voice-related solutions
• Manage day-to-day adds, moves, changes, and user troubleshooting
• Monitor ticket queues and outages
• Monitor system maintenance and test updates

Skills

Call center technology

Troubleshooting Avaya

Voice networking

Education

Bachelor’s degree in Networking/Engineering/Telecommunications

Tools

Avaya servers

Avaya SM/SMGR/SBC

Avaya Aura Messaging

Avaya CMS

Avaya OneX Agent

Job description

Global Channel Managementinc in Evansville, IN seeks a Sr Telephony Solution Engineer with 7+ years in call center tech and 5+ years with Avaya Communication Manager; versions 5.2.1+ preferred. Requires a Bachelor’s in Networking, Engineering, or Telecommunications; Avaya certifications preferred and hands-on experience with Avaya servers such as S8300, S8410, S8500, S8700, S8800.

Hybrid role with ~3 days onsite; duties include resolving on-site Avaya issues, supporting voice projects, and