Senior Technology Specialist - IT Support Leader

Keller Independent School District; Fort Worth (TX); On-site; USD 37,000 - 55,000; Full time

Job summary

Keller Independent School District is seeking a Senior Technology Specialist to deliver courteous and professional support for all endpoint devices within the Child Nutrition department. You will troubleshoot and resolve issues on Windows and Apple platforms, manage service tickets, and lead small project teams as needed.

Open on-site position in Fort Worth, TX with potential district-wide responsibilities.

Qualifications

• Two (2) years of successful experience supporting users’ technology or servicing endpoint devices and software.
• Experience in a K-12 education organization is preferred.

Responsibilities

• Deliver non-disruptive prompt, courteous, and professional service to end-users, including the Child Nutrition Department.
• Provide desk side support and escalate issues as necessary.
• Document all service tickets with accurate, consistent information.
• Troubleshoot end-point devices in Microsoft and Apple environments and repair hardware as needed.

Skills

Communication

English/Spanish

Ticketing system

Apple Windows

Hardware repair

iOS configurations

Office 365

Remote tools

Self-help

Education

High school diploma

A+, Net+ or OS certification

Associate degree or equivalent

Job description

Keller Independent School District is seeking a Senior Technology Specialist to deliver courteous and professional support for all endpoint devices within the Child Nutrition department. You will troubleshoot and resolve issues on Windows and Apple platforms, manage service tickets, and lead small project teams as needed.

Open on-site position in Fort Worth, TX with potential district-wide responsibilities.