Senior IT Support Specialist

North-Texas-Area-Community-Health-Centers-Inc; Sansom Park (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly pay

Ownership of IT operations

Collaborative team

Impact by securing IT systems

Mentorship opportunities

Job summary

North-Texas-Area-Community-Health-Centers-Inc in Fort Worth, TX is seeking a Senior IT Support Specialist to deliver advanced technical support, install and maintain computing equipment, and manage user accounts and security across our organization.

You will monitor servers and networks, perform backups and audits, mentor Tier I/II staff, and travel between DFW-area offices. A 2-year or 4-year IT degree and 5+ years of IT experience are required; CompTIA Security+ or Network+ is preferred.

Qualifications

• Associate’s or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of professional IT experience.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Windows, Mac, Linux, and Hyper‑V environments.
• Advanced Microsoft Office and Excel skills.
• Experience with Microsoft 365, Active Directory, servers, and hardware/software configurations.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Reliable transportation for travel between office locations.

Responsibilities

• Provide advanced technical support and troubleshoot complex IT issues.
• Install, configure, and maintain computers, laptops, software, printers, and other technology.
• Manage user accounts, Microsoft 365, Active Directory, and system access.
• Monitor and maintain servers, networks, LAN/WAN infrastructure, routers, and storage systems.
• Perform routine system backups, security checks, and IT audits.
• Troubleshoot TCP/IP connectivity, workstation, and server issues.
• Maintain IT inventory and help implement technology improvements.
• Develop IT processes, policies, and procedures.
• Mentor and train Tier I and Tier II IT support staff.
• Travel between DFW-area offices to provide onsite technical support.

Skills

Windows OS

Mac OS

Linux

Hyper‑V

Microsoft 365

Active Directory

Servers

IT Troubleshooting

Customer Service

Communication

Organizational Skills

Problem Solving

Travel Ready

Education

Associate or Bachelor’s degree in IT/CS

Tools

Microsoft 365

Active Directory

Windows Server

Networking Equipment

Job description

Join our mission of delivering high quality healthcare!

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Location and Remuneration

• Location 2332 Beverly Hills Dr.,Fort Worth, TX, 76114,United States
• Base Pay $26.00 - $32.00 / Hour
• Relocation Expense Covered No
• Employee Type FT Exempt
• Required Degree 2 Year Degree
• Travel 30%
• Manage Others No

Contact information

• Phone [phone] ext. 1112

Description

• Provide advanced technical support and troubleshoot complex IT issues.
• Install, configure, and maintain computers, laptops, software, printers, and other technology.
• Manage user accounts, Microsoft 365, Active Directory, and system access.
• Monitor and maintain servers, networks, LAN/WAN infrastructure, routers, and storage systems.
• Perform routine system backups, security checks, and IT audits.
• Troubleshoot TCP/IP connectivity, workstation, and server issues.
• Maintain IT inventory and help implement technology improvements.
• Develop IT processes, policies, and procedures.
• Mentor and train Tier I and Tier II IT support staff.
• Travel between DFW-area offices to provide onsite technical support.

Requirements

What We’re Looking For

• Associate’s or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of professional IT experience.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Windows, Mac, Linux, and Hyper‑V environments.
• Advanced Microsoft Office and Excel skills.
• Experience with Microsoft 365, Active Directory, servers, and hardware/software configurations.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Reliable transportation for travel between office locations.

Preferred Certifications

• CompTIA Security+
• CompTIA Network+

Summary

We are looking for an experienced and customer-focused Senior IT Support Specialist to join our team!

If you enjoy solving complex technical challenges, supporting users, maintaining secure IT systems, and keeping technology running smoothly, this may be the perfect opportunity for you.

Why Join Our Team?

• Competitive hourly compensation.
• Opportunity to take ownership of IT operations.
• Work with a collaborative and supportive team.
• Make a meaningful impact by keeping our organization's technology secure, reliable, and efficient.
• Opportunities to mentor others and grow professionally.

READY TO TAKE YOUR IT CAREER TO THE NEXT LEVEL?

We want to hear from you!

Equal Opportunity Employer. Employment is subject to applicable organizational policies and requirements.