IT Support Specialist II — School District Tech & Training

Fayette County Public Schools

Lexington (KY)

On-site

USD 37,000 - 56,000

Part time

4 days ago

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Job summary

Fayette County Public Schools technology team in Lexington, KY seeks a driven Technology Support Specialist II to install, troubleshoot, and train users on district hardware and software. You will provide on-site and remote help, help manage devices, and contribute to reliable IT services across schools.

The role covers Windows PCs, Chromebooks and iPads, with responsibilities including documentation, training, and proactive problem-solving.

Qualifications

High school diploma or GED with microcomputers coursework.
Four years of microcomputer and software operations and installation experience.
Ability to communicate in more than one language or willingness to learn at novice level.

Responsibilities

Provide on-site and telephone support for hardware and software.
Install Windows PCs, Chromebooks, and iPads including peripherals, software and apps.
Manage district technology hardware and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
Document troubleshooting steps and solutions in Help Desk ticket system.
Diagnose hardware problems and replace components as needed.
Conduct training for use of district technology hardware and software with individuals and small groups.