Senior IT Help Desk & User Services Specialist

Tarrant County College District; Texas; On-site; USD 51,000 - 67,000; Full time

Job summary

Tarrant County College District is seeking a Senior Specialist, User Services to deliver end-user technical support across the district, meeting service level objectives for response and resolution. The role focuses on administrative tasks across Active Directory, Azure/Entra ID, Exchange, and Office 365, with an emphasis on documenting procedures and maintaining system knowledge.

The position operates in a structured on-site environment with regular hours.

Qualifications

• Associate's degree or 60 college hours and four (4) years' of working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Responsibilities

• Performs account administration (create/modify Active Directory, Azure/EntraID, Exchange, Colleague accounts)
• Creates and maintains email distribution list, shared drives and Office 365 Groups
• Provides 2nd-tier customer support by communicating with customers, troubleshooting, resolving and documenting issues and solutions
• Keeps up to date on all IT User Support processes and procedures
• Answers client's inquiries via email and/or via telephone concerning systems operation and operator problems
• Recommends or performs minor remedial actions to correct problems based on knowledge of system operation
• Refers major system problems to service personnel for correction
• Attends technical conferences and seminars to keep abreast of new software and hardware product developments
• Maintains complete documentation of operating procedures

Skills

Active Directory/Entra ID

Azure/Entra ID

Office 365

Email administration

Customer support

PowerShell

Education

Associate's degree or 60 college hours

Bachelor's degree

Tools

Exchange

Office 365 admin tools

AD administration tools

Job description

Tarrant County College District is seeking a Senior Specialist, User Services to deliver end-user technical support across the district, meeting service level objectives for response and resolution. The role focuses on administrative tasks across Active Directory, Azure/Entra ID, Exchange, and Office 365, with an emphasis on documenting procedures and maintaining system knowledge.

The position operates in a structured on-site environment with regular hours.