District Tech Support Leader

Dripping Springs ISD; Dripping Springs (TX); On-site; USD 72,000 - 100,000; Full time

Job summary

Dripping Springs ISD is seeking a Technical Support Administrator to lead district-wide technical support, device management, and customer service operations. You will ensure prompt service, follow-through, and reliable technology access for students and staff.

The role emphasizes IT governance, data-driven decisions, and large-scale deployment across ChromeOS, MacOS, Windows, and iOS, with oversight of staff and SLAs. Immediate start and ongoing district collaboration are expected.

Qualifications

• Bachelor's degree preferred, or 6 years successful experience in a technology-related field.
• Related certifications (A+, ACITP, ITIL, HDI, Google Workspace, etc.) preferred
• In-depth understanding of customer service principles and practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage large technical projects through all stages of the life cycle.
• Strong understanding of the ITIL framework.
• Expert diagnostic, problem solving, and complex troubleshooting skills.
• Proficient in analyzing operational data and tracking performance metrics.
• Advanced competency in large-scale device deployment and management (ChromeOS, MacOS, Windows, and iOS), server and software systems administration, networking, A/V systems, directory services, endpoint security, and software deployment.

Responsibilities

• Oversee daily functions of the District's Technical Support program, including prioritizing service requests, repairs, upgrades, and maintenance.
• Plan, coordinate, and oversee the deployment, configuration, maintenance, and replacement of district technology equipment, software, and related systems.
• Oversee assigned enterprise applications and technical support systems, including device management, help desk, endpoint protection, and printing solutions.
• Provide technical guidance and assistance in resolving complex or escalated technology issues.
• Use data reporting and integration to measure performance, inform decisions, and improve department efficiency.
• Coordinate technology preparation and technical support for online testing and other district programs.
• Collaborate with district and campus leadership to identify technology needs and recommend appropriate equipment, software, and solutions.
• Evaluate technology products, upgrades, and implementations to support district operations and instructional needs.
• Coordinate with vendors to resolve technical issues and maintain appropriate product support.
• Oversee technology inventory, equipment replacement cycles, and responsible disposal or recycling of district technology assets.
• Develop and maintain technical support procedures, documentation, and communication to ensure service level agreements (SLAs) are consistently met.
• Assist with technology planning, construction projects, and initiatives to improve district technology operations.
• Supervise, evaluate, and support assigned staff, including hiring, training, assigning responsibilities, providing feedback, and addressing performance concerns.
• Establish clear expectations and monitor the effectiveness, responsiveness, and quality of technical support services.
• Promote a culture of customer service, collaboration, accountability, and continuous improvement.
• Identify professional development needs and support staff in maintaining and expanding their technical knowledge and skills.
• Maintain accurate technology inventory, service records, and other required documentation.
• Compile, maintain, and file all physical and computerized reports, records, and other documents as required.
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
• Participate in professional development to remain current with emerging technical and professional trends and developments.
• Maintain confidentiality.

Skills

Customer service

Organizational skills

Interpersonal skills

Project management

ITIL

Diagnostics

Troubleshooting

Data analysis

Device deployment

ChromeOS

MacOS

Windows

iOS

Servers

Networking

A/V systems

Directory services

Endpoint security

Software deployment

Education

Bachelor's degree preferred

6 years technology experience

A+

ACITP

ITIL

HDI

Google Workspace

Job description

Dripping Springs ISD is seeking a Technical Support Administrator to lead district-wide technical support, device management, and customer service operations. You will ensure prompt service, follow-through, and reliable technology access for students and staff.

The role emphasizes IT governance, data-driven decisions, and large-scale deployment across ChromeOS, MacOS, Windows, and iOS, with oversight of staff and SLAs. Immediate start and ongoing district collaboration are expected.