Senior Technology Specialist (226 Days)

Keller Independent School District; Fort Worth (TX); On-site; USD 37,000 - 55,000; Full time

Job summary

Keller Independent School District is seeking a Senior Technology Specialist to deliver courteous and professional support for all endpoint devices within the Child Nutrition department. You will troubleshoot and resolve issues on Windows and Apple platforms, manage service tickets, and lead small project teams as needed.

Open on-site position in Fort Worth, TX with potential district-wide responsibilities.

Qualifications

• Two (2) years of successful experience supporting users’ technology or servicing endpoint devices and software.
• Experience in a K-12 education organization is preferred.

Responsibilities

• Deliver non-disruptive prompt, courteous, and professional service to end-users, including the Child Nutrition Department.
• Provide desk side support and escalate issues as necessary.
• Document all service tickets with accurate, consistent information.
• Troubleshoot end-point devices in Microsoft and Apple environments and repair hardware as needed.

Skills

Communication

English/Spanish

Ticketing system

Apple Windows

Hardware repair

iOS configurations

Office 365

Remote tools

Self-help

Education

High school diploma

A+, Net+ or OS certification

Associate degree or equivalent

Job description

Starting Date: Immediately

Job Description

Job Title: Specialist Wage/Hour Status: Non-Exempt

Job Role: Senior Technology Funding Source: Child Nutrition

Department/School: Technology

Function: Technology

Reports to: Director of Technology Support Date Approved: August 2016

SUMMARY:

Delivers courteous and professional services, including the Child Nutrition Department, to deploy, troubleshoot and resolve issues for all endpoint devices, software and peripherals including Windows and Apple desktops, laptops, mobile devices, applications, mobile apps, projectors and interactive displays. Prioritizes service tasks, remote support and field support as assigned through the Service Help Desk or by the Field Operations Coordinator. Documents all service tickets with consistent and accurate information.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Technical Support

• Deliver non-disruptive prompt, courteous, and professional service to end-users, including the entire Child Nutrition Department, at all times in a time-sensitive learning environment.
• Resolve customer questions/concerns efficiently and effectively through the use of active listening.
• Provide desk side support to end users.
• Escalate issues to Tier III or vendors as necessary.
• Utilize knowledgebase and suggest documentation improvements.

Equipment Repair and Maintenance

• Deploy, update, configure and troubleshoot end-point devices including mobile devices, hardware, software, applications and mobile apps in a Microsoft and Apple environment.
• Troubleshoot and remediate incidents and requests effectively in the field, by phone and using remote support tools.
• Complete tasks for incidents, requests and problem resolution following appropriate processes.

Staff Development

• Mentor technicians and student technical teams with an always-available attitude.
• Lead small project teams as assigned.
• Collaborate with staff for problem management.
• Provide support and assistance for the Service Help Desk and other technical staff as needed.

Records and Reports

• Document all service tickets, activities and resolutions with accurate, consistent and clear information.
• Enter, update and complete service desk tickets with accuracy and clarity.

Policy, Reports, and Law

• Maintain confidentiality.
• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
• Pursue Professional Development activities for self; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Comply with the Professional Code of Ethics and Standard Practices for Texas
• Follow District safety protocols and emergency procedures.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification

• High school diploma or equivalent
• A+, Net+ or operating system certification (preferred)
• Associate’s degree preferred, or equivalent combination of education and job-related experience, or equivalent combination of advanced IT certifications and job-related experience.

Experience

• Two (2) years successful experience supporting users’ technology or servicing

endpoint devices and software

• Experience in K-12 education organization (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Strong communication and interpersonal skills are a must; ability to communicate effectively in both English and Spanish preferred.
• Ability to work in open spaces in a highly collaborative team environment
• Ability to prioritize tasks
• Knowledge in supporting issues and changes through a ticketing system
• Knowledge of troubleshooting issues with Apple and Windows client platforms
• Knowledge to service and repair desktop and laptop hardware and complete warranty RMAs
• Knowledge in supporting users with Apple devices and iOS configurations
• Skill in productivity applications such as Microsoft Office, Google Docs and Office 365
• Ability to support users utilizing remote service and support tools
• Knowledge of self-help strategies

SUPERVISORY RESPONSIBILITES:

• None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used

• Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; Standard office equipment including personal computer and peripherals

Posture

• Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting

• Occasional light lifting and carrying (up to 30 pounds)

Environment

• Work to be completed on-site from assigned school or building
• Occasional prolonged and irregular hours; frequent districtwide travel

Mental Demands

• Work with frequent interruptions; maintain emotional control under stress

Senior Technology Specialist (226 Days)

Keller ISD Technology - Fort Worth, Texas Open in Google Maps

This job is also posted in Keller Independent School District

Job Details

Job ID: 5979805

Application Deadline: Posted until filled

Posted: Nov 02, 2026 6:00 AM (UTC)

Starting Date: Immediately

Job Title: Specialist Wage/Hour Status: Non-Exempt

Job Role: Senior Technology Funding Source: Child Nutrition

Pay Grade: OS 11

Department/School: Technology

Function: Technology

Reports to: Director of Technology Support Date Approved: August 2016

HR Date Revised: August 2026

SUMMARY:

Delivers courteous and professional services, including the Child Nutrition Department, to deploy, troubleshoot and resolve issues for all endpoint devices, software and peripherals including Windows and Apple desktops, laptops, mobile devices, applications, mobile apps, projectors and interactive displays. Prioritizes service tasks, remote support and field support as assigned through the Service Help Desk or by the Field Operations Coordinator. Documents all service tickets with consistent and accurate information.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Technical Support

• Deliver non-disruptive prompt, courteous, and professional service to end-users, including the entire Child Nutrition Department, at all times in a time-sensitive learning environment.
• Resolve customer questions/concerns efficiently and effectively through the use of active listening.
• Provide desk side support to end users.
• Escalate issues to Tier III or vendors as necessary.

• Utilize knowledgebase and suggest documentation improvements.

Equipment Repair and Maintenance

• Deploy, update, configure and troubleshoot end-point devices including mobile devices, hardware, software, applications and mobile apps in a Microsoft and Apple environment.
• Troubleshoot and remediate incidents and requests effectively in the field, by phone and using remote support tools.
• Complete tasks for incidents, requests and problem resolution following appropriate processes.

Staff Development

• Mentor technicians and student technical teams with an always-available attitude.
• Lead small project teams as assigned.
• Collaborate with staff for problem management.
• Provide support and assistance for the Service Help Desk and other technical staff as needed.

Records and Reports

• Document all service tickets, activities and resolutions with accurate, consistent and clear information.
• Enter, update and complete service desk tickets with accuracy and clarity.

Policy, Reports, and Law

• Maintain confidentiality.
• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
• Pursue Professional Development activities for self; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Comply with the Professional Code of Ethics and Standard Practices for Texas
• Follow District safety protocols and emergency procedures.
• Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification

• High school diploma or equivalent
• A+, Net+ or operating system certification (preferred)

• Associate’s degree preferred, or equivalent combination of education and job-related experience, or equivalent combination of advanced IT certifications and job-related experience.

Experience

• Two (2) years successful experience supporting users’ technology or servicing

endpoint devices and software

• Experience in K-12 education organization (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Strong communication and interpersonal skills are a must; ability to communicate effectively in both English and Spanish preferred.
• Ability to work in open spaces in a highly collaborative team environment
• Ability to prioritize tasks
• Knowledge in supporting issues and changes through a ticketing system
• Knowledge of troubleshooting issues with Apple and Windows client platforms
• Knowledge to service and repair desktop and laptop hardware and complete warranty RMAs
• Knowledge in supporting users with Apple devices and iOS configurations
• Skill in productivity applications such as Microsoft Office, Google Docs and Office 365
• Ability to support users utilizing remote service and support tools
• Knowledge of self-help strategies

SUPERVISORY RESPONSIBILITES:

• None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used

• Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; Standard office equipment including personal computer and peripherals

Posture

• Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting

• Occasional light lifting and carrying (up to 30 pounds)

Environment

• Work to be completed on-site from assigned school or building
• Occasional prolonged and irregular hours; frequent districtwide travel

Mental Demands

• Work with frequent interruptions; maintain emotional control under stress

Position Type: Full-Time

Salary: $239.37 Daily Rate

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 350 Keller Parkway
• Keller, Texas 76248
• Phone: [phone]
• Email: [e-mail]