Senior Technical Writer - Security & Networking - Hybrid

GDH; San Jose (CA); Hybrid; USD 56,000 - 63,000; Full time

Job summary

GDH is seeking a senior technical writer to create and manage comprehensive security and networking product documentation. You will own complex projects, work with engineering and product teams, and deliver clear content across installation guides, release notes, and user manuals.

The role requires deep expertise in technical communication, familiarity with Ethernet, TCP/IP, VLANs, and modern authoring tools.

Qualifications

• 7+ years of experience creating security documentation for networking products.
• Excellent written and verbal communication skills with proficiency in editing technical content.
• Strong understanding of Ethernet, TCP/IP, VLANs and related protocols.
• Proficiency with authoring tools such as Oxygen XML and Markdown; Jira experience.
• Experience with content management systems like Adobe Experience Manager or similar.

Responsibilities

• Independently own and execute complex documentation projects for security networking products.
• Collaborate with engineering, product management, and customer support to gather technical details.
• Develop and manage installation guides, release notes, and user documentation.
• Organize technical information for multiple user personas including end users and support staff.
• Edit and update existing documentation to reflect new product features.
• Mentor junior technical writers with best practices.
• Establish and refine standards and templates for content consistency.
• Work in lab environments to interpret technical data for documentation.
• Transform content to enhance AI-readiness for quick information retrieval.
• Maintain knowledge of tools and CMS used in documentation production.

Skills

Technical writing

Security documentation

Networking concepts

Editing & reviewing

Cross-functional collaboration

Education

Bachelor's degree in a related field

Tools

Oxygen XML

Markdown

Jira

Adobe Experience Manager

Job description

GDH is seeking a senior technical writer to create and manage comprehensive security and networking product documentation. You will own complex projects, work with engineering and product teams, and deliver clear content across installation guides, release notes, and user manuals.

The role requires deep expertise in technical communication, familiarity with Ethernet, TCP/IP, VLANs, and modern authoring tools.