Senior Technical Courseware Writer — Networking & Cloud

HPE Aruba Networking; Illinois; On-site; USD 81,500 - 187,500; Full time

Job summary

Hewlett Packard Enterprise’s PACE team seeks a Technical Writer to create clear, customer‑facing documentation for cloud services, automation, and Network Management products. The role spans concepts, tasks, installation instructions, illustrations, video scripts, and course modules, with collaboration across stakeholders to simplify onboarding.

The ideal candidate has 5+ years of technical content experience, strong writing and collaboration skills, and familiarity with XML, content management,

Qualifications

• 5+ years of experience producing high‑quality, accurate technical content for advanced software products.
• BA/BS in Technical Writing, English, Computer Science, or a related field, or equivalent experience.

Responsibilities

• Design, develop, deliver, and maintain customer‑facing, best‑in‑class user content.
• Produce deliverables including concepts, tasks, in‑product content, installation instructions, illustrations, video scripts, and course modules.
• Collaborate with stakeholders and SMEs to identify requirements and customer needs.
• Analyze specifications and product descriptions to recommend the best documentation approach.
• Learn the customer experience through hands‑on usage of HPE networking products.
• Follow established style and process guidelines to ensure consistency and completeness.
• Lead technical documentation efforts with a small group of writers in a well‑defined environment.

Skills

Technical writing

XML authoring

Content management

AI content tooling

Collaboration

Leadership

Education

BA/BS in Technical Writing or related field

English/CS or related

Tools

XML authoring tools

Content management systems

Markdown

MS PowerPoint

JIRA

Job description

Hewlett Packard Enterprise’s PACE team seeks a Technical Writer to create clear, customer‑facing documentation for cloud services, automation, and Network Management products. The role spans concepts, tasks, installation instructions, illustrations, video scripts, and course modules, with collaboration across stakeholders to simplify onboarding.

The ideal candidate has 5+ years of technical content experience, strong writing and collaboration skills, and familiarity with XML, content management,