Hybrid Security Networking Technical Writer

GDH

San Jose (CA)

Hybrid

USD 36,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Hybrid schedule

Job summary

GDH is seeking a technical writer to compose, edit, and maintain comprehensive security documentation for networking products. You will collaborate with engineering and product teams to deliver clear, accurate content for diverse audiences.

The role requires a solid background in technical writing, strong networking knowledge (Ethernet, TCP/IP, VLANs), and experience with tools like Oxygen XML, Markdown, Jira, and Adobe Experience Manager.

Qualifications

Bachelor's degree in Technical Communication, Engineering, CS, or related field.
4+ years of independently writing security documentation for networking products.
Excellent written and verbal communication skills.
Strong understanding of Ethernet, TCP/IP, VLANs and related technologies.
Experience with content management systems and authoring tools.

Responsibilities

Develop and maintain end-user documentation for security networking products.
Collaborate with engineering, product management, and customer support to gather technical information.
Create installation guides, release notes, and user-focused content.
Organize and present complex technical information for various user personas.
Edit and update documentation to reflect product updates and new features.
Follow established standards and templates for documentation processes.
Ensure documentation aligns with project requirements and quality standards.
Adapt content to be AI-ready for quick end-user access.
Manage multiple projects simultaneously with attention to detail and deadlines.
Support continuous improvement of technical content and documentation strategies.