Technical Writer II – Security Products

Tekgence Inc; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tekgence Inc. is seeking a Technical Writer II to develop and maintain end-user documentation for security products in a hybrid San Jose, CA setting.

Remote work is available for non-San Jose candidates as part of a long-term contract. You will collaborate with product, engineering, and support teams to create installation guides, release notes, and user content while ensuring accuracy and consistency across docs.

Qualifications

• Bachelor's degree in Technical Communication, Engineering, Computer Science, or a related field.
• Proven experience independently writing and owning security documentation for networking products (minimum 4 years preferred).
• Excellent written and verbal communication skills.
• Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
• Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
• Experience with project management and issue-tracking platforms like Atlassian Jira.
• Experience working in cross-functional technical teams.
• Experience with content management systems like Adobe Experience Manager or similar.
• Attention to detail and ability to manage multiple projects simultaneously.
• Experience transforming content to be AI-ready, enabling end users to find information quickly and easily, in line with the client's AI content strategy.

Responsibilities

• Develop and maintain detailed end-user documentation for security products.
• Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.
• Create installation guides, release notes, and other user content.
• Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).
• Edit and update existing documentation to reflect product updates and new features.
• Follow established standards and templates for technical writing and documentation.

Skills

Technical writing

Communication skills

Networking concepts

Attention to detail

Project management

Cross-functional teamwork

AI-ready content

Education

Bachelor's degree in Technical Communication, Engineering, Computer Science, or related field

Tools

Oxygen XML

Markdown

Jira

Adobe Experience Manager

Job description

Job Title: Technical Writer II - Security Products

Location: San Jose, CA 95134 (top priority/preferred location); candidates based elsewhere in the U.S. are also welcome to apply and will work remotely

Work Setting: Hybrid, onsite 3 days per week for San Jose-based candidates; remote for candidates based in other locations

Engagement: Long-term contract

Key Responsibilities

• Develop and maintain detailed end-user documentation for security products.
• Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.
• Create installation guides, release notes, and other user content.
• Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).
• Edit and update existing documentation to reflect product updates and new features.
• Follow established standards and templates for technical writing and documentation.

Required Qualifications

• Bachelor's degree in Technical Communication, Engineering, Computer Science, or a related field.
• Proven experience independently writing and owning security documentation for networking products (minimum 4 years preferred).
• Excellent written and verbal communication skills.
• Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
• Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
• Experience with project management and issue-tracking platforms like Atlassian Jira.
• Experience working in cross-functional technical teams.
• Experience with content management systems like Adobe Experience Manager or similar.
• Attention to detail and ability to manage multiple projects simultaneously.
• Experience transforming content to be AI-ready, enabling end users to find information quickly and easily, in line with the client's AI content strategy.