Senior Technical Writer — Remote/Hybrid, Docs-as-Code Expert

Ping Identity; Denver, Northern (CO, KY); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Competitive benefits and perks

Global volunteering and community inti

Generous PTO & Holiday Schedule

Progressive Healthcare Options

Retirement Programs

Education reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity in Denver, CO is seeking a Senior Technical Writer to join our documentation team. You will define, design, and maintain core docs for Ping Identity's products with engineers, product teams, and SMEs in a Docs-as-Code environment.

You will deliver cloud-based and on-premise documentation for diverse audiences, translate complex concepts into clear content, and advocate for docs throughout the SDLC while using AsciiDoc, GitHub, and related tools.

Qualifications

• Prior experience or exposure to software development, including familiarity with Agile development methodologies.
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
• Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams.
• Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs).
• Experience with Jira and Confluence or similar project management platforms.
• Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services.
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps.
• Investigate, research, and learn our products and the standards they depend on.
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub.
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs.
• Provide constructive structural and technical edits for writers or developer-contributed content.

Skills

Agile methodologies

Project management

Collaboration

Markdown

AI assistants

Docs-as-Code

Tools

Jira

Confluence

GitHub

Jenkins

Antora

Job description

Ping Identity in Denver, CO is seeking a Senior Technical Writer to join our documentation team. You will define, design, and maintain core docs for Ping Identity's products with engineers, product teams, and SMEs in a Docs-as-Code environment.

You will deliver cloud-based and on-premise documentation for diverse audiences, translate complex concepts into clear content, and advocate for docs throughout the SDLC while using AsciiDoc, GitHub, and related tools.