Senior Technical Writer

DaParrot Ltd; Northern (KY); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Generous PTO & Holidays

Parental Leave

Retirement Programs

Healthcare options

Commuter Offset

Job summary

Ping Identity is seeking a Senior Technical Writer to create and maintain product documentation for cloud and on-premise IAM software. The role operates in a Docs-as-Code environment and collaborates with engineers, product teams, and SMEs to translate complex concepts for diverse audiences, including admins, developers, and DevOps.

You will work with AsciiDoc, GitHub, Jira, and Confluence, contributing to documentation publishing and AI-assisted practices while editing contributor content and

Qualifications

• Experience translating complex concepts for diverse audiences.

Responsibilities

• Collaborate with engineers, subject-matter experts, and product teams to define, design, create, and maintain core documentation for Ping Identity’s products and services.
• Investigate, research, and learn our products and the standards they depend on.
• Translate complex technical concepts into clear, concise content with real-life examples and use cases.
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub.
• Follow the SDLC process to anticipate documentation needs.
• Provide constructive structural and technical edits for writer or developer-contributed content.

Skills

Docs-as-Code

AsciiDoc

Markdown

GitHub

API documentation

Identity & access management

Agile

Jira

Confluence

Documentation publishing

AI-assisted docs

Tools

GitHub

Jira

Confluence

Antora

Job description

# Senior Technical WriterReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRole snapshotHiring nowRemote from: USASalary: USD 95k–115k / yrDepartment: Content & EditorialEmployment: Full TimeExperience: Senior**31 Aug 2026**Published**79**Listing views**5**Application actions**30 Sep 2026**Apply beforeOpportunity details## About this role.AI SummaryPing Identity is hiring a Senior Technical Writer to create and maintain product documentation for cloud and on-premise identity and access management software. The role operates in a Docs-as-Code environment and partners closely with engineers, subject-matter experts, and product teams throughout the software development lifecycle. Core work includes translating complex technical concepts for end users, administrators, developers, integrators, and DevOps audiences, while editing contributor content and documenting unreleased features. Strong experience with AsciiDoc or Markdown, GitHub, Agile workflows, Jira, Confluence, documentation publishing systems, and AI-assisted documentation practices is highly relevant.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5EasyHard### Pace & Pressure4/5RelaxedFast-paced### Autonomy Level4/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**This is a senior-level documentation role requiring rapid understanding of technically complex identity products, software development practices, and diverse technical audiences. The writer must independently investigate early-stage features while coordinating with cross-functional stakeholders and managing multiple deliverables.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job medianMarket rate**$105,000**US market range**$95k–$125k**0$138k**AI insight**The disclosed annual salary range is $95,000–$115,000 USD, with a midpoint of $105,000. This is broadly competitive for a Senior Technical Writer in the US; a reasonable US market range is approximately $95,000–$125,000 annually, depending on technical depth, IAM/domain expertise, and location.## Core skillsSkills and capabilities most closely associated with this opportunity.Technical writingDocs-as-CodeAsciiDocGitHubAPI documentationIdentity and access managementAgile software developmentJira and ConfluenceDocumentation editingAI-assisted documentation**Sample interview questions****About Ping Identity:**At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.We’re looking for a **Senior Technical Writer** to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you’ll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.**You will:*** Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity’s products and services* Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps* Investigate, research, and learn our products and the standards they depend on* Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases* Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.* Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub* Follow the software development lifecycle process closely to anticipate and ascertain documentation needs* Provide constructive structural and technical edits for writers or developer-contributed content.**You have:*** Prior experience or exposure to software development, including familiarity with Agile development methodologies* Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision* Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams* Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)* Experience with Jira and Confluence or similar project management platforms* Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking* Understanding of how documentation sites are built and published (Jenkins, Antora)* Demonstrated ability to collaborate effectively face to face and remotely* Provided constructive structural and technical edits for writers or developer-contributed content* A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.**You have the advantage if you have experience:*** Working in a Docs-as-Code environment* Scripting/programming (Java, Bash, Python, or JavaScript)* Building, installing, configuring, and debugging client and server software* Documenting identity and access management applications for power users* Documenting for a developer audience, especially API documentation* Simplifying complex content* Adapting and demonstrating a willingness to learn new technologies and tools* Writing and maintaining AI skill files and instructions for AI agents and developer tooling.Salary Range: $95,000–$115,000In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.**Life at Ping:**We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.**Here are just a few of the things that make Ping special:*** A company culture that empowers you to do your best work.* Employee Resource Groups that create a sense of belonging for everyone.* Regular company and team bonding events.* Competitive benefits and perks.* Global volunteering and community initiatives**Our Benefits:*** Generous PTO & Holiday Schedule* Parental Leave* Progressive Healthcare Options* Retirement Programs* Opportunity for Education Reimbursement* Commuter Offset (Specific locations)Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.*We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.*